Ideal Heating retains customer service ranking
UK – Ideal Heating has again been ranked among the best businesses for delivering customer service and satisfaction, retaining A Company That Cares status with improved scores across the board.
The award to the UK heating specialist places it among the highest-rated organisations assessed by customer experience consultancy Investor in Customers (IIC). Ideal first received the award in 2025 and has now repeated the success, improving its score in all areas of the accreditation.
The manufacturer once again rated “Excellent” across all performance areas, earning praise for understanding and meeting its customers’ needs, for building trusted relationships, and for strong, multi-channel communications.
Awarding a total score of 9.44 out of 10, IIC described Ideal as “a strong example of a business that places customer care at the heart of its operations”.
Chris Jessop, Ideal Heating’s Customer Services Director, said: “We’ve worked hard across the business to ensure our customers are at the heart of everything we do. That is reflected in so many ways, including how we design products to be easily installed and operated, our best-in-class installer training, our comprehensive service and support package, and the many user-friendly channels we have to communicate with customers.”
Sharon Clapp, Operations Director at Investor in Customers, said: “Ideal Heating has not only retained its A Company That Cares status but improved across every area. This is a fantastic achievement and clear evidence that customer care is embedded throughout the business.”
The ranking follows another accolade earlier this year when Ideal received The King’s Award for Enterprise in the Innovation category.
